Complaints

We pride ourselves on going the extra mile for our customers. However if you feel we have fallen short of our high standards we would like to know. 

If you have  a problem understanding something we’ve done, or if you want to make  complaint please contact us as soon as possible so we can address the problem.

We’re here to take care of the insurance issues you face, so if you think we’ve failed in any way, you can trust that all our people will be committed to resolving the issue.

• Your first call is to talk to your broker directly or to contact your broker’s manager.  You’ll find broker and branch contact details here.
• If you’re still not 100% satisfied, please contact our Feedback & Complaints Committee. They’ll take up your concerns.
• And finally, if this does not address your complaint fully, your can contact the Financial Services Complaints Ltd. (FSCL) The FSCL is the external dispute resolution scheme for our industry. This independent body is  approved by the Ministry of Consumer Affairs.