Hit enter to search or ESC to close
Our in-house claims team is here to help you 24/7. While we have great relationships with our insurance partners, we never lose sight of the fact that we act on behalf of you. And we are always looking to get the best possible claims result for our clients.
We understand that when you buy insurance you get a promise that there will be financial compensation if things go wrong. We go in to bat for you to make sure that the underwriter keeps that promise, and that your claims are settled promptly and fairly.
Contact details for making personal, business, rural or travel insurance claims are provided below.
For personal insurance claims (excluding Onesurance)
For Onesurance home, contents, motor vehicle or landlords insurance claims:
For business insurance policy holders (excluding SmartPAK):
For SmartPAK insurance policy claims:
If you hold a SmartPAK motor vehicle, theft of vehicle and accessories, property or liability policy you can download a claim form here.
Complete the form and email it to us at claims@smartpak.co.nz
For rural insurance policy holders (excluding Farm Source and ANZ Agri):
Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
For Farm Cover claims:
Farm Cover forms
Send completed claims forms to the Farm Cover claims team.
Email : claims@monument.co.nz
Post:
Farm Cover Claims
PO Box 496
Wellington, 6140
For ANZ Agri insurance claims:
Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
For personal travel insurance claims:
For corporate travel policy holders:
For Uni-Care claims:
Online claim forms for selected personal and business insurance policies are available to view and download.